Our Approach
Special Needs Expertise
Ensuring student safety is our top priority. With over 35 years of experience, we understand the unique challenges of transporting special needs and homeless students and have the specialized knowledge and know-how to meet them.
Through our formal training program — the only one of its kind in New England — we ensure that our drivers not only have technical, equipment and emergency skills needed; but also know how to be sensitive to and effectively manage the different physical, cognitive and behavioral needs of students. We want to help make sure that every school day starts and finishes on a positive note.
Operational Excellence
We’re committed to providing a safe, high quality, and reliable service at an appropriate cost. We do so by recruiting, hiring, and training the best. We maintain a fleet of late model vehicles and keep them in prime operating condition.
We back them up with a team of transportation coordinators who have both the operational expertise and the experience to minimize wait and ride times for students, leading to efficient and timely service.
We live and work in the regions we serve, giving us a better understanding of the needs of our districts, families, and students. And with over 1,000 vehicles on the road each day, we can be flexible and respond to changing needs quickly and effectively.
Training
Training
Technology
Superior Customer Service
Since our founding, we’ve always maintained a “Whatever it Takes” approach. By providing superior customer service, we hope to make the lives of students, families, teachers, and school administrators a little bit easier.
One way we do that is by providing a dedicated Transportation Coordinator to each school district and family. Capable of handling all of the duties involving our services, the transportation coordinator will work directly with parents and school district staff, attend IEP meetings if desired, assign drivers and monitors, and develop efficient and appropriate routing. We believe communication is a key element in providing our service, and our transportation coordinators serve as a vital link in making that happen. In addition, they also ensure proper documentation and reporting is available, along with invoicing and detail to satisfy any type of request.
In the end, we understand you’ve partnered with Van Pool to provide a service. We are here to meet your expectations and satisfy your obligations, and to do so in a collegial and professional manner.
Superior Customer Service
Since our founding, we’ve always maintained a “Whatever it Takes” approach. By providing superior customer service, we hope to make the lives of students, families, teachers, and school administrators a little bit easier.
One way we do that is by providing a dedicated Transportation Coordinator to each school district and family. Capable of handling all of the duties involving our services, the transportation coordinator will work directly with parents and school district staff, attend IEP meetings if desired, assign drivers and monitors, and develop efficient and appropriate routing. We believe communication is a key element in providing our service, and our transportation coordinators serve as a vital link in making that happen. In addition, they also ensure proper documentation and reporting is available, along with invoicing and detail to satisfy any type of request.
In the end, we understand you’ve partnered with Van Pool to provide a service. We are here to meet your expectations and satisfy your obligations, and to do so in a collegial and professional manner.
